Terms and Conditions of Use

Welcome to Railkafe! These terms and conditions ("Terms") govern your use of our website and services, including placing orders for food delivery. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Defination:

1. The term "You", "yours", "Your"  means the person using or accessing this websit.

2. The term "We", "Our", "Us" means the website ( railkafe.com ) and the Company.

Account Creation and Use

a. You must be at least 18 years old to use our website and services.

b. You are responsible for creating and maintaining the confidentiality of your account information, including your username and password. You are solely responsible for all activities that occur under your account.

c. You agree not to use our website or services for any illegal, fraudulent, or unauthorized purpose.

d. You agree not to interfere with the proper functioning of our website, including by using any automated means to access, monitor, or copy any content or information.

Placing Orders

a. You can place orders for food delivery through our website. By placing an order, you agree to pay the applicable fees, taxes, and delivery charges associated with your order.

b. You are responsible for providing accurate and complete information for your order, including your delivery address and contact information. We are not responsible for any errors or delays caused by inaccurate or incomplete information.

c. Orders are subject to availability and may be rejected or cancelled by us in our sole discretion. We reserve the right to refuse service to anyone for any reason at any time.

Payments

a. You agree to pay for all orders placed through our website, including the cost of food, taxes, delivery charges, and any applicable fees.

b. Payments can be made through our accepted payment methods, which may include credit cards, debit cards, and other payment options.

c. You authorize us to charge your payment method for the total amount of your order, including any applicable fees or charges.

d. All payments are final and non-refundable, unless otherwise determined by us.

Food Quality and Delivery

a. We strive to provide high-quality food and accurate delivery times. We strive ensure that all our restaurant partners hold a valid FSSAI license. However, we do not guarantee the quality or safety of the food provided by our partner restaurants, as they are responsible for preparing and delivering the food.

b. We are not responsible for any delays or errors in food delivery, including delays caused by traffic, weather, or other unforeseen circumstances.

c. If you have any issues with the quality, safety, or timeliness of your food delivery, please contact us immediately, and we will strive to address your concerns.

Intellectual Property

a. Our website and all content, including text, graphics, logos, images, and software, are owned by or licensed to us and are protected by intellectual property laws.

b. You may not use, reproduce, modify, distribute, or display any part of our website or content without our prior written consent.

Privacy

a. We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

Disclaimer of Warranties and Liability

a. Restornia Private Limited is neither manufacturer, nor seller or distributor of foods & beverages, but only a platform, to facilitate the sale and exchange of food & beverages between the customer and the restaurant.

b. Our website and services are provided "as is" and "as available," without any warranties or representations, express or implied. We do not warrant that our website or services will be uninterrupted, error-free, or free from viruses or other harmful components.

c. To the extent permitted by law, we disclaim all liability for any damages, losses, or claims arising out of or related to your use of our website or services, including any direct, indirect, incidental, consequential, or punitive damages.

d. The acceptance by a Delivery Partner of undertaking delivery of User’s order shall constitute a contract of service under the Consumer Protection Act, 2019 or any successor legislation, between the User and the Delivery Partner, to which again food Delivery Platform is not a party.

e. Our total liability of any violation of the Food Safety and Standards Act, 2006 and applicable rules and regulations made thereunder shall solely be towards the seller/owners, vendors, Restaurant Partners, importer or manufacturers of the food products.