Privacy Policy

Effective Date: 21 April 2023

This Privacy Policy (the "Policy") outlines the practices of RailKafe ("we," "us," or "our") regarding the collection, use, and disclosure of personal information when you use our website railkafe.com (the "Website") and the services provided through the Website (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website and Services, you acknowledge that you have read and understood this Policy and agree to be bound by it.

1. Information We Collect

We may collect personal information from you when you use our Website and Services, including but not limited to:

Contact information, such as your name, email address, phone number, and mailing address.
Account information, including your username, password, and payment information.
Order information, including your food preferences, delivery address, and payment details.
Location information, if you enable location services on your device.
Communications you send to us, such as feedback, inquiries, or support requests.
Website usage information, including your IP address, browser type, operating system, and pages visited on our Website.
We may use cookies, web beacons, and other similar technologies to collect information about your browsing behavior, preferences, and device information.We may use cookies, web beacons, and other similar technologies to collect information about your browsing behavior, preferences, and device information.

2. Use of Information

We use the personal information we collect for the following purposes:

To provide and improve our Services, including processing your orders, delivering food to your chosen address, and processing payments.
To communicate with you, including sending order confirmations, updates, and customer service responses.
To personalize your experience on our Website, including displaying relevant content and offers.
To enforce our terms of service and other policies.
To conduct research and analytics, such as analyzing website usage, trends, and preferences.
To protect the security and integrity of our Website and Services, and prevent fraud or other illegal activities.
To comply with legal requirements, such as responding to subpoenas, court orders, or other legal processes.
With your consent, to send you promotional and marketing communications about our products, services, and special offers.

3. Disclosure of Information

We may disclose your personal information to the following third parties:

Service providers who help us operate our Website and Services, such as payment processors, delivery partners, and IT service providers.2.
Business partners and affiliates, with whom we may collaborate or offer joint promotions.
Law enforcement, government agencies, or other authorized third parties, if required by law or to protect our legal rights or the rights of others.
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity or successor.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Policy, and as required by applicable laws and regulations. When your personal information is no longer needed, we will securely dispose of it or de-identify it.

5. Data Security

We take reasonable measures to protect the security and confidentiality of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information, and you provide it to us at your own risk.

6. Children's Privacy

Our Website and Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information as soon as possible.

7. Your Rights and Choices

You have certain rights and choices regarding your personal information, including the right to:

Access, update and modify marketing choices.

Right to access: You have the right to access the personal data that the website collects about you. This should include information such as your name, address, phone number, and email address.
Right to rectification: You have the right to request that any inaccurate personal data the website holds about you be corrected.
Right to object: You have the right to object to the website processing your personal data. This might include opting out of marketing communications or asking the website to stop using your data for certain purposes.
Choices regarding data collection: You should have the ability to choose what information the website collects about you. This might include opting out of certain types of data collection, such as location tracking or cookies.
Choices regarding marketing: You have the ability to choose whether or not you receive marketing communications from the website. This might include opting out of email newsletters or text message promotions.